Movers Kentish Town Terms and Conditions

These Terms and Conditions set out the basis on which Movers Kentish Town provides removal, packing, storage, and related services within the United Kingdom. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company means Movers Kentish Town, the provider of removal and associated services.

Customer means the person, firm or organisation who requests or arranges the services of the Company, whether for themselves or on behalf of another party.

Services means any removal, packing, loading, unloading, delivery, storage, and related services provided by the Company as agreed with the Customer.

Goods means items, furniture, personal belongings, equipment, or any other property that the Company is asked to move, store, or handle.

Premises means any property, building, access road, or location at which the Services are to be provided, including collection and delivery addresses.

Scope of Services

The Company provides local and national removal services, including loading, transportation, unloading, and where agreed, packing, unpacking, and storage. The exact scope of the Services will be agreed with the Customer at the time of booking and confirmed in writing or in a booking confirmation.

The Company reserves the right to refuse to carry out any service that, in its reasonable opinion, may pose a risk to health and safety, property, or contravene applicable laws and regulations, including waste and environmental regulations.

Booking Process

The Customer may request a quote by providing accurate details of the Goods, Premises, access conditions, and required dates and times. Quotations are based on the information provided and are subject to change if the information is incomplete or inaccurate.

A booking is not confirmed until the Customer has accepted the quotation and the Company has issued a confirmation of the booking. The Company may require a deposit as part of the booking process. The deposit amount and payment deadlines will be communicated to the Customer at the time of booking.

The Customer is responsible for checking the booking confirmation and ensuring that all details are correct, including dates, addresses, services requested, and any special requirements. Any errors or discrepancies must be notified to the Company as soon as possible.

Where access to Premises is restricted, involves stairs, narrow entrances, parking limitations, or any other factor that may affect the time or method of carrying out the Services, the Customer must disclose this at the time of booking. Failure to do so may result in additional charges or delays.

Quotes and Pricing

All quotes are given based on the information supplied by the Customer and on standard working conditions. Quotes may be given as fixed prices or as estimates based on an hourly rate, travel time, and the size of the team and vehicle required.

Quotes do not include the cost of additional services not originally specified, waiting times caused by delays outside the control of the Company, parking charges, tolls, congestion charges, or fines resulting from insufficient parking arrangements, unless expressly stated.

The Company reserves the right to adjust the price where:

The volume or nature of the Goods differs materially from that described at the time of quotation.

Access at the Premises is more restricted than previously advised, requiring additional time, personnel, or equipment.

Delays occur due to the Customer, their agents, or circumstances beyond the control of the Company, including delayed access to the new property.

Extra services are requested by the Customer on the day of the move.

Payments

Unless otherwise agreed in writing, payment terms are as follows.

For residential removal services, full payment is normally required prior to or on the day of the move, in accordance with the instructions in the booking confirmation.

For commercial or larger contracts, payment terms will be communicated in the booking confirmation and may include staged payments or payment within a certain number of days following invoice.

All payments must be made in cleared funds using the payment methods accepted by the Company at the time of booking. The Company reserves the right to withhold the provision of Services, or to suspend or terminate Services, where payment has not been received as required.

If payment is not made by the due date, the Company may charge interest on the overdue amount at a reasonable commercial rate, calculated on a daily basis until payment is received in full.

Cancellations and Amendments

The Customer may cancel or amend a booking subject to the terms set out in this section.

For cancellations notified more than a reasonable minimum notice period prior to the scheduled service date, any deposit may be refunded or credited at the discretion of the Company, subject to an administrative charge where applicable. The relevant notice period will be stated in the booking confirmation.

For cancellations notified within the minimum notice period, the Company reserves the right to retain all or part of the deposit and to charge a cancellation fee up to a reasonable percentage of the quoted price to cover allocated resources and lost business.

Where the Customer wishes to change the date, time, or scope of Services, the Company will endeavour to accommodate the request but cannot guarantee availability. Changes may result in an adjustment to the quoted price, especially where additional resources or different scheduling is required.

If the Company is unable to perform the Services on the agreed date due to circumstances beyond its reasonable control, including severe weather, road closures, accidents, or other events, the Company will notify the Customer as soon as practicable and offer an alternative date or a refund of any prepayments for services not provided. The Company will not be liable for any consequential losses arising from such delays or cancellations.

Customer Obligations

The Customer agrees to:

Ensure that all Goods are properly prepared for transport, including adequate packing where the Company has not been engaged to provide packing services.

Provide clear and safe access to the Premises, including ensuring that lifts, stairwells, corridors, and entrances are accessible and suitable for the movement of Goods.

Arrange suitable parking for the Companys vehicles at all relevant Premises and bear any associated costs. Parking arrangements must comply with local regulations.

Be present or represented at both collection and delivery addresses during the move to provide instructions, answer queries, and sign any necessary documentation.

Ensure that all Goods to be moved are owned by the Customer or that the Customer has the full authority of the owner to arrange their removal.

Comply with all applicable laws and regulations, including waste regulations, and not request the Company to transport prohibited or illegal items.

Excluded and Restricted Items

The Company is not obliged to move or handle the following items and may refuse to do so at its discretion.

Hazardous materials, including flammable, explosive, corrosive, or toxic substances.

Perishable goods that may deteriorate during transit or storage.

Animals, plants, or living organisms.

Valuables such as cash, jewellery, important documents, securities, or items of exceptional value, unless expressly agreed in writing with specific arrangements and additional charges.

If such items are moved without the Companys knowledge, the Company accepts no responsibility for any loss or damage arising in relation to them.

Liability and Limitations

The Company will exercise reasonable care and skill in providing the Services. The Companys liability for loss of or damage to Goods or property is subject to the limitations set out in this section.

The Company will not be liable for:

Loss or damage arising from the inherent fragility or defective condition of the Goods, including assembled furniture not designed to be moved when assembled.

Loss or damage to items packed by the Customer, unless there is clear evidence of mishandling by the Company.

Indirect or consequential loss, including loss of profits, loss of opportunity, or emotional distress.

Loss or damage caused by events beyond the reasonable control of the Company, such as fire, flood, acts of terrorism, strikes, road closures, or other force majeure events.

Where liability is established, the Companys responsibility will generally be limited to a reasonable amount per damaged or lost item, subject to any higher limit expressly agreed with the Customer in writing. Details of liability caps and any applicable insurance options will be made available to the Customer.

The Customer is encouraged to obtain appropriate insurance cover for Goods in transit and in storage, especially for high value items.

Claims and Complaints

Any visible loss or damage to Goods or property must be reported to the Company as soon as reasonably practicable, and in any event within a reasonable period after completion of the Services. The Customer should provide clear details of the loss or damage, together with evidence such as photographs where possible.

The Company will investigate each claim and may request additional information or access to the Goods or Premises. The Customer should retain the damaged items and not dispose of them without the Companys consent, except where necessary for safety reasons.

Complaints about the conduct of staff, quality of service, or other matters should be raised promptly so that the Company has an opportunity to address and, where appropriate, rectify the issue.

Waste and Environmental Regulations

The Company operates in accordance with applicable UK waste and environmental regulations. The Customer must not request the Company to dispose of waste unlawfully or to handle items that constitute controlled or hazardous waste unless specific arrangements have been agreed.

Where the Services include the removal and disposal of unwanted items, the Customer confirms that they have the right to dispose of those items and that they are fit for lawful disposal. The Company will dispose of such items only at authorised facilities or in line with current regulations.

Any additional charges, levies, or fees incurred for lawful disposal of waste, recycling, or bulky items will be notified to the Customer and are payable as part of the Service.

Access, Parking and Delays

The Customer is responsible for ensuring that suitable and legal parking is available for the Companys vehicles close to the Premises. Any parking charges, permits, or fines arising due to inadequate arrangements may be charged to the Customer.

The Company is not responsible for delays caused by unsuitable or obstructed access, waiting for keys, delays in gaining entry to Premises, or other issues outside its control. Waiting time charges may apply in such circumstances as specified in the quotation or booking confirmation.

Subcontracting

The Company reserves the right to subcontract all or part of the Services to carefully selected third parties. Where Services are subcontracted, these Terms and Conditions will continue to apply, and the Company will remain responsible for the overall performance of the contract with the Customer.

Data Protection and Privacy

The Company will collect and process personal information about the Customer only as necessary to provide the Services, manage bookings, process payments, and comply with legal obligations. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom.

The Company will not sell or disclose personal data to third parties except where required to deliver the Services, enforce its rights, or comply with legal or regulatory requirements.

Termination

The Company may terminate or suspend the provision of Services immediately if the Customer:

Fails to make payment when due.

Provides false or misleading information that materially affects the delivery of the Services.

Requests the Company to engage in illegal or unsafe activities.

In such cases, the Customer may be liable for cancellation charges and any additional costs incurred by the Company up to the point of termination.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

Amendments to Terms and Conditions

The Company may amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or the nature of its Services. The version in force at the time of the Customers booking will apply to that booking, unless a later version is agreed in writing.

Continued use of the Services after notification of updated Terms and Conditions will constitute acceptance of those changes where permitted by law.

Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be treated as severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

Entire Agreement

These Terms and Conditions, together with any written quotation, booking confirmation, or additional written agreement between the Company and the Customer, constitute the entire agreement between the parties in relation to the Services and supersede all prior discussions, correspondence, or understandings.

No variation of these Terms and Conditions shall be effective unless it is in writing and signed or otherwise expressly accepted by an authorised representative of the Company.