Terms and Conditions for Movers Kentish Town
These Terms and Conditions set out the basis on which Movers Kentish Town provides moving and related services to customers in the UK. By making a booking, the customer agrees to be bound by these terms, which are designed to create a clear understanding of the service, the responsibilities of both parties, and the limitations that apply. For the purposes of these terms, references to “we,” “us,” and “our” mean the moving company, while “you” or “the customer” means the person requesting the service. These terms apply to domestic and commercial removals, loading and unloading, furniture handling, and any additional moving-related services agreed in writing before the job begins. They should be read carefully before confirming any booking.
We aim to provide a professional removal service that is organised, timely, and carried out with reasonable skill and care. However, because every move is different, the final service may depend on access conditions, the amount and type of goods, parking arrangements, weather, and any special handling requirements. Unless expressly agreed otherwise, all quotations and bookings are made on the basis of the information you supply at the time of enquiry. If that information is incomplete or inaccurate, we may need to revise the price, schedule, or scope of the work. The customer is responsible for ensuring that all details provided are correct and up to date.
The use of our services does not create any partnership, agency, or employment relationship between the parties. These terms apply alongside any written confirmation, quotation, or invoice issued for the specific job. If there is any inconsistency, the written job confirmation or revised quotation will take priority to the extent of that inconsistency. Nothing in these terms affects your statutory rights under applicable UK consumer law.
Booking process begins when you request a quotation or ask us to reserve a date for a move. We may ask for information such as the collection and delivery addresses, number of rooms, volume of items, access restrictions, parking limitations, stairs, lifts, and whether any specialist items need to be moved. On the basis of this information, we will usually provide an estimate or quotation. A quote may be subject to a visual survey, inventory check, or confirmation of key details. A booking becomes confirmed only when we accept the request and, where required, receive any deposit or advance payment agreed.
Once a booking is confirmed, we will allocate the necessary resources in line with the agreed scope of work. You must ensure that the move date, times, addresses, and service requirements are correct. If you ask for changes after confirmation, we will try to accommodate them, but we cannot guarantee availability or the original price if the changes affect labour time, vehicle size, route, or the complexity of the work. Any additional services requested on the day, including extra carrying distance, dismantling, reassembly, or unplanned waiting time, may be charged separately.
We reserve the right to refuse or cancel a booking where the customer has provided false, misleading, or incomplete information, where the job would be unsafe, or where we reasonably believe the move cannot be completed within the agreed terms. This includes situations involving prohibited goods, unsafe access, or circumstances that would expose our staff or your property to unreasonable risk. Any refusal will be handled fairly and in accordance with applicable law.
All payments must be made in the manner stated on the quotation or invoice. Unless otherwise agreed, deposits are non-refundable except where cancellation rights under law apply or where we cancel the booking without cause. Final payment is normally due on completion of the service, although in some cases payment may be required in advance or on the day. We accept the payment methods we specify at the time of booking, and you are responsible for any bank charges or transfer fees imposed by your payment provider.
Quoted prices are usually based on the information provided before the move. If the actual job differs materially from the information supplied, we may adjust the charges to reflect extra time, labour, vehicle use, or specialist handling. Examples include additional floors, long carrying distances, delays caused by access problems, or the need to move more items than originally disclosed. If a revised price is necessary, we will explain the basis of the adjustment as soon as reasonably possible. Any unpaid amount may result in suspension of further work, and we reserve the right to recover reasonable costs incurred in obtaining overdue payment.
Unless stated otherwise, prices are inclusive of standard labour and use of the vehicle for the agreed period, but they do not automatically include packing materials, parking charges, tolls, congestion-related charges, storage, or disposal fees. Where such charges arise, they may be added to the final invoice if they were necessary for the completion of the service. You agree to settle all undisputed sums promptly. If you dispute part of an invoice, you must pay the undisputed portion while the matter is reviewed.
Cancellations must be notified as soon as possible. If you wish to cancel or reschedule, you should do so in writing or by the method specified at booking. Cancellation charges may apply depending on how much notice is given, whether resources have already been allocated, and whether third-party costs have been incurred. A cancellation made with sufficient notice may qualify for a full or partial refund, subject to any non-recoverable expenses already paid out on your behalf. The closer the cancellation is to the scheduled move date, the more likely it is that costs will be retained to cover lost time and administrative expense.
If we need to cancel or postpone the booking due to circumstances beyond our reasonable control, including vehicle failure, severe weather, staff illness, road closures, or legal restrictions, we will notify you as soon as reasonably practicable and offer an alternative date where possible. We will not be responsible for indirect losses arising from the cancellation, provided we have acted reasonably and in good faith. However, if we cancel without a valid reason and no alternative can be agreed, any sums paid for the affected service will normally be refunded in full for the cancelled element.
Under UK consumer law, if you are entitled to a cooling-off period for services booked at a distance or off-premises, that right may apply unless you have requested that the service begin within the cancellation period and acknowledged that you may lose the right to cancel once the work is fully performed. Where the law gives you a cancellation right, these terms operate subject to that right. Any waiver or consent required by law will be obtained before the service begins.
Liability is limited to losses caused by our failure to exercise reasonable care and skill. We will take care when handling items, but you remain responsible for packing, labelling, and declaring fragile, valuable, or hazardous goods unless we have expressly agreed to pack or inspect them. We are not liable for damage caused by items that were already defective, poorly packed, structurally weak, or unsuitable for transport. Likewise, we are not liable for damage arising from hidden defects, normal wear and tear, or unavoidable consequences of moving bulky goods through restricted access.
If you choose to pack your own items, you accept the risks associated with self-packing, including breakage due to inadequate packing materials, overfilled boxes, or incorrect sealing. Our team may refuse to move items that appear unsafe to carry or transport. Where we do handle particularly fragile or high-value items, any special precautions must be agreed in advance and may attract an additional charge. You should also ensure that items such as electronics, documents, cash, jewellery, medicines, and sentimental valuables are carried personally or separately arranged.
Our total liability for loss or damage, whether in contract, negligence, or otherwise, shall be limited to the amount paid or payable for the affected service, unless liability cannot legally be limited. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other matter which cannot lawfully be excluded under UK law. We are not responsible for indirect or consequential loss, including loss of profit, loss of business, or missed opportunities, unless such loss is a direct and foreseeable result of our breach.
Where storage, disposal, or waste removal is included or requested, both parties must comply with applicable waste regulations and environmental requirements. The customer must not ask us to remove or transport items that are illegal, dangerous, contaminated, or prohibited by law unless we have expressly agreed and are legally permitted to do so. This includes, without limitation, asbestos, medical waste, chemicals, pressurised containers, fuel, and items requiring specialist licensing. If such materials are discovered during the job, we may refuse to handle them and may charge for any time already spent attending the site.
Any waste collected by us will be handled, transported, and disposed of in accordance with applicable UK legislation and local regulatory requirements. The customer must accurately describe any waste or unwanted items beforehand. If the items are not as described, we may adjust the price, refuse collection, or arrange an alternative lawful disposal method. Where a waste transfer note, receipt, or similar record is required, the parties will cooperate to complete the necessary documentation. We will not knowingly participate in illegal fly-tipping or improper disposal.
If you ask us to remove unwanted items from a property as part of a move, ownership of those items is deemed to pass to the person instructing disposal only if that person has the legal right to transfer them. You confirm that you are authorised to dispose of all items you request us to take away. We accept no liability for claims by third parties where you lacked authority to dispose of the goods. Any recyclable or reusable materials will be handled in line with lawful waste management practices, but we do not guarantee a particular recycling outcome.
Insurance and claims may be available in accordance with the cover we hold and the service package you have chosen. Unless a higher level of cover has been expressly agreed in writing, compensation will be assessed in line with the applicable policy terms and the evidence provided. You must inspect your goods as soon as reasonably possible after delivery and report any visible damage or missing items promptly. Late reporting may make it harder to investigate a claim and may affect your entitlement to compensation.
To support any claim, you may be asked to provide photographs, proof of ownership, purchase receipts, valuation evidence, or other reasonable documentation. We may also inspect the item, packaging, or delivery location. Any claim must be made honestly and in good faith. We are not liable for loss caused by inaccurate declarations, improper packing by the customer, or items left unsecured by you or your representatives. Any attempt to make a fraudulent or exaggerated claim may result in rejection of the claim and recovery of our costs.
We may assign or subcontract any part of the service to qualified third parties where necessary for operational reasons, provided this does not materially reduce the level of care promised under these terms. You may not assign your rights or obligations under these terms without our written consent. If any provision is found unenforceable, the remainder of the terms will continue in force.
These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. We encourage both parties to resolve issues quickly and reasonably before starting formal proceedings, but nothing in this clause prevents either party from seeking urgent relief where necessary.
We may update these Terms and Conditions from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of your booking will normally apply to that booking unless a change is required by law. If a customer continues to use our services after being notified of updated terms, that continued use will be treated as acceptance of the revised terms for future bookings.
By confirming a booking with Movers Kentish Town, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These terms form the basis of a fair and transparent moving service, balancing customer expectations with the practical realities of transport, handling, compliance, and payment. If you do not agree with any part of these terms, you should not proceed with the booking.